Refund policy

You have 30 days from delivery to return your shoes if they're not a good fit, don't meet your needs, or you simply don't like them. Return terms vary by country — see below.

For all other merchandise, we accept returns and exchanges on unworn, unwashed items in original packaging within 30 days of delivery.

US Returns & Exchanges

  • Exchange an item for a different size, style, or due to a defect — free of charge.
  • Return an item for store credit — we cover return shipping.
  • Return an item for a refund:
    • With Redo Free Returns + Package Protection (purchased at checkout): all return fees are covered.
    • Without Redo: a flat $10 restocking fee applies.

Returns must follow our return instructions, or they won't be accepted. Head to our Returns & Exchanges page for your label and instructions.

We don't process returns or exchanges for MISE products purchased through other retailers — contact the retailer where you made your purchase.

International Returns

We accept international returns for refunds only; we don't currently offer exchanges outside the US.

  • With Redo Free Returns + Package Protection: return shipping is free.
  • Without Redo: return shipping cost is deducted from your refund.

Follow our return instructions to ensure your return is accepted. Packages deemed undeliverable by the courier are the customer's responsibility and may not be eligible for a refund. For duty and tax refunds on your return, contact Canada Customs directly.

Damages and issues

Inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate and make it right.

Exceptions / non-returnable items

Final Sale items are not eligible for returns, refunds, or exchanges — please review your order carefully before purchasing. Gift cards are also non-returnable.

Refunds

We'll notify you once we've received and processed your return. You'll be refunded automatically to your original payment method upon confirmation. Refunds typically take 7–10 business days to post once your bank or credit card company processes them.

You can always contact us for any return question here.

 

Last Revised: August 13, 2026